Frequently Asked Questions

How long does customs clearance take?

Most clearances complete within a few business days of documents being submitted and duties assessed, depending on cargo type and customs review.

What documents do I need?

A commercial invoice and bill of lading are required for every request. Depending on cargo type, we may also need a packing list, vehicle registration, or import/export permits.

How do I get a quote?

Submit a request through our Request Quote page with your cargo details — our team will review and send a fee quote.

Can I track my clearance status?

Yes — create an account and every request shows a live timeline from submission through cargo release.

What payment methods do you accept?

Card payments via Stripe or PayPal where enabled, plus bank transfer, cash, and mobile money — submitted with a reference note for our team to confirm.

Do you handle both import and export clearance?

Yes, we're registered to handle both import and export customs clearance in The Gambia.